Troubleshooting Setup with Smart Scan

If the setup via Smart Scan did not succeed, please see which case match your issue and then check the appropriate solutions. 

Case 1: The camera does not scan the QR code even after several attempts. The camera’s status LED does not start to flash blue quickly even though you have tried different orientations and distances. Check the solution below.

1.
Using your smartphone, measure the optimal distance between the lens of the camera for scanning the QR code. Hold one short edge of the smartphone in front of the lens, the other short edge is the best position for scanning. See the images below.

2.
Or try the other setup method: AP mode.
All cameras support two setup methods: Smart Scan and the AP mode way.
We have prepared a video tutorial for each camera model:
MW1:
https://wiwacam.com/mw1-a-en

MW5:
https://wiwacam.com/mw5-a-en

MW3:
https://wiwacam.com/mw3-a-en

MW7:
https://wiwacam.com/mw7-a-en

You can also find the video tutorials directly in the Wiwacam app: open the app > click on “+” in the upper right corner > select the camera model > tap on “other option” in the upper right corner here > tap on “you can watch a video tutorial in advance here

Case 2: The WIWACAM app failed to find the camera before the progress bar runs out.
Case 3: The WIWACAM app has found the camera and added it to the app, but it shows as “offline” (always or sometimes).

First, please check what signal the camera’s status LED is displaying.
The status LED can be used to determine the status of the camera.

1. no light (or only green light)
The camera has no power. Check that the camera is connected to the power supply, e.g. to a USB power adapter or a power bank.
The app cannot establish the connection because the camera is turned off.
Solution:
Connect camera to power source, follow the quick start guide or the one in the app to see how to turn on the camera. Wait for one minute and check the signal of the status LED again.


2. Solid Red

Solid Red means that the WLAN network cannot be reached or the WLAN signal is too weak. Move the camera closer to the router.
Solution:
1. if there is a micro SD card in the camera, please remove it.
Move the camera closer to the router, preferably 4-9feet (2-3m away). Check whether it then lights up blue continuously (possibly. it will first blink blue, which means that it is trying to connect.
3. if the status LED of the camera is still solid red or if you notice that video transmission is possible but it is very jerky, please click here to report this to us.
4. if the camera works normally after removing the micro SD card, please click here to contact us.


3. Flashing Red

Flashing Red means that the WLAN password is incorrect. With an incorrect WLAN password, the camera cannot connect to your router.
In this case, you must reset the camera and set it up again with the correct WLAN password.
Solution:
Reset the camera, wait until it has restarted and the status LED flashes alternately red and blue. Then start the new setup again (i.e., go to app –> click + in top right corner -> select model and follow the app guide).


4. Flashing red and blue


Flashing red and blue alternatively indicates that the camera is still or back in factory state and waiting for setup.

Solution:

Reset the camera again,
wait until it has restarted and the status LED flashes red and blue alternately. Then start the new setup again (i.e., go to app –> click + in top right corner -> select model and follow the app guide)..


5. Solid Blue

Solid blue means the camera is connected to your WLAN. The app may have failed to detect the camera before the progress bar went through.
You can add the camera manually, follow the description below.
Solution:
Please follow the steps below,

Make sure that the camera is turned on and that the status LED of the camera is blue.
(Solid blue means that the camera is connected to the WLAN).

2. start the WIWACAM app. Click the “+” button in the upper right corner and select “manual”.

3. the app asks for the camera ID, the camera ID is on the label of the camera body, the camera ID is about R001234.
Then the app asks for the name of the camera and the camera password (the inital password is 123). Enter these two data.

4. the camera is found and added.
(if the app failed to find the camera in Step4, click here to contact us)

Case 4: Failure to name the camera or set a new camera password (error message “Timeout” or no response).

Click here to contact us. Please also indicate that ‘case 4 when the setup via Smart Scan fails’.

Case 5: The app crashes during startup, so the setup cannot be completed.

Click here to contact us. Please also indicate that case 5 is present when the setup via Smart Scan fails.

If you are not sure which case applies to you,
please just click here
to get support.

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