MW7 Pro Quick Start Guide and FAQ

This section will be updated regularly to include current issues and the latest developments.
Check here if you have any questions.

This page can also be accessed via a PC or phone browser using this link,
https://www.wiwacam.com/blog

MW1 Quick Start Guide Online PDF(latest version):
https://wiwacam.com/mw7-pdf-en

Recent FAQ

Night Vision Mode (Black/White Image):
When the camera is in Night Mode, it records and shows videos in Black/White. Sometimes Night Mode might stick around even when it’s not dark. This could happen if there was recent frequent switchings, like if something blocked the camera lens and was removed, especially easily to happen when placing the camera in one spot.

To stop the constant switching, the camera stays in night mode for 30 minutes. After that, it switches back to normal (auto night vision depending on light condition).
If you want the camera to quickly get out of the force night mode mode,  just power off then power on the camera.

We’ve also released new firmware that lets you turn off night vision in the app. If you want this feature, just contact us and mention ‘turn off night vision’.

If you have any questions about night vision, feel free to reach out to us.

It is normal for the camera body to get hot when the camera is running.
The camera has a video chip and a WiFi chipset. When these chipsets are in operation, they generate heat. The heat is dispersed through the plastic surface. For this reason, we feel heat when we touch the camera. This is normal, the temperature is controlled.The battery is in another small box that is not affected by the heat.

And the camera has been tested with high temperatue tests, it could work with ambient temperature 55℃ or less.

The built-in battery supports up to 6 hours of operation. The actual runtime depends on the camera’s workload, e.g.:
– whether the camera is in night mode, i.e. the IR LEDs are lit (even if invisible),
– whether the camera records permanently to the SD card,
– whether the Wi-Fi signal at the location is weak (so that the camera consumes more power to maintain the connection).

However, if the battery runtime is very low (e.g. only 60 minutes or less), please check the following points:
1) check if the battery is fully charged. When the charging indicator goes out, the process is complete.
2) the camera uses Li battery. Li batteries often need 3 full charges to reach their full capacity. So please fully charge and discharge the battery 3 times to check what runtime is achieved when the full battery capacity is developed.

If even then the running time remains only 60 minutes or less,
please click here to contact us
. Our engineers will help you.

Feature Guide

Troubleshooting and FAQ

Prerequisite: the camera was already set up, the LED was solid blue, and it was possible to view the camera’s live video and open the settings via the app.

Error pattern: Later – after a few hours, days or weeks – the camera is no longer accessible via the app, it is displayed as “offline” in the preview image or an error message such as “Target ID is offline” appears immediately.

After the first start-up, the camera is connected to your WLAN router. It has saved the name and password to your WLAN and can dial in.

However, the camera must be within this WLAN, which is known to the camera, and the signal strength at the location must not be too weak.

So if you take the camera to friends later, for example, it has no connection here, then it would be normal that it is not accessible. Here you would have to factory reset it, delete it from the app and set it up again, i.e. connect it to this WLAN router.

If your ready camera is not reachable, but actually not too far from your WLAN router, please pay attention to how now the camera’s status LED is on or blinking and contact us.

As an immediate help, you can also try if it helps to restart the camera, i.e. turn it off and on again.

Please check the status LED of the camera first.
We can see the status of the camera from the status LED.

1. no light on(or see only green light)
The camera has no power. Check that the camera is connected to the mains, e.g. to an AC adapter, a mobile bank or a power supply unit.
Press the ON/OFF button for 3 to 5 seconds to turn on the camera.

2. steady red
Ste
ady red means that the WiFi network cannot be reached or the WiFi signal is too weak. Move the camera closer to the WiFi router.

3. red flashing
Red
flashing means that the WiFi password is incorrect.
In this case, you need to reset the camera and set it up again with the correct WiFi information.

You can learn how to reset the camera by following this link:
You can learn how to set up the camera again in this video tutorial: https://www.wiwacam.com/mw1-s-de/

4. red and blue flashing
Red and blue flashing means that the camera is still in factory default, or the camera has been reset toreset, or the camera has been reset to Factory setting. The camera is Waiting for the user to set up the camera.
Please watch this video tutorial to fully set up the camera:
https://www.wiwacam.com/mw1-s-de/


Please click here
to provide us with more details about the crash.
We will fix the crash as soon as possible. We consider app crashes a top priority task. Normally, we can provide a trial version in just a few days as a quick solution. The fix will then be included in the next official version of the app. We thank you for your support.