This section will be updated regularly to include current issues and the latest developments.
Check here if you have any questions.

This page can also be accessed via a PC or phone browser using this link,
https://www.wiwacam.com/de/blog

Yes. The MW5 camera has a microphone. The microphone is integrated into the camera housing.

The camera is designed so that heat dissipation runs through the camera body – the lens section is too small for this. We also tested it in environments of up to 50°C and could not find any problems.

Prerequisite: the camera was already set up, the LED was solid blue, and it was possible to view the camera’s live video and open the settings via the app.

Error pattern: Later – after a few hours, days or weeks – the camera is no longer accessible via the app, it is displayed as “offline” in the preview image or an error message such as “Target ID is offline” appears immediately.

After the first start-up, the camera is connected to your WLAN router. It has saved the name and password to your WLAN and can dial in.

However, the camera must be within this WLAN, which is known to the camera, and the signal strength at the location must not be too weak.

So if you take the camera to friends later, for example, it has no connection here, then it would be normal that it is not accessible. Here you would have to factory reset it, delete it from the app and set it up again, i.e. connect it to this WLAN router.

If your ready camera is not reachable, but actually not too far from your WLAN router, please pay attention to how now the camera’s status LED is on or blinking and contact us.

As an immediate help, you can also try if it helps to restart the camera, i.e. turn it off and on again.

Please check the status LED of the camera first.
We can see the status of the camera from the status LED.
MW3 Status-LED

1. no light on
The camera has no power. Check that the camera is connected to the mains, e.g. to an AC adapter, a mobile bank or a power supply unit.
Check that the power switch on the MW3 is ON.

2. steady red
Ste
ady red means that the WiFi network cannot be reached or the WiFi signal is too weak. Move the camera closer to the WiFi router.

3. red flashing
Red
flashing means that the WiFi password is incorrect. 
In this case, you need to reset the camera and set it up again with the correct WiFi information.

You can learn how to reset the camera by following this link:  
You can learn how to set up the camera again in this video tutorial: https://www.wiwacam.com/mw3-setup-video-guide/

4. red and blue flashing
Red and blue flashing means that the camera is still in the Factory setting, or the camera was reset to reset, or the camera was set to Factory setting. The camera is Waiting for the user to set up the camera.
Please watch this video tutorial to fully set up the camera:  
https://www.wiwacam.com/mw3-setup-video-guide/

The camera can also record without WiFi and Internet.

Please ensure the following,
Add the camera to the app and set continuous recording to ON. (see https://www.wiwacam.com/de/video-aufnahmen-auf-sd-karte-in-der-kamera/ –> ‘3. Start video recording manually’)
– Now you can turn the camera off and on as needed. The camera starts recording as soon as it is turned on. Regardless of the availability of WiFi or Internet.

Here is the link to convert .AVX files to .MP4 files on PC,
https://hikam.de/dl/AVX2MP4DEV1.zip