MW11 Quick Start Guide and FAQ

This section will be updated regularly to include current issues and the latest developments.
Check here if you have any questions.

This page can also be accessed via a PC or phone browser using this link,
https://www.wiwacam.com/blog

MW11 Quick Start Guide Online PDF(latest version):
https://wiwacam.com/mw11-pdf-en

Recent FAQ

It is normal for the camera body to get hot when the camera is running.
The camera has a video chip and a WiFi chipset. When these chipsets are in operation, they generate heat. The heat is dispersed through the metal surface. For this reason, we feel heat when we touch the camera. This is normal, the temperature is controlled.

And the camera has been tested with high temperatue tests, it could work with ambient temperature 55℃ or less.

The camera support Auto Night Vision. When it’s dark around the camera lens, the camera automatically switches to night mode. In Night Mode, the camera uses infrared light and shows a black and white image.

Night mode might stay on even if it’s not dark. This is to avoid constant switching during that short time. It’ll go back to day mode/auto night vision within 30 minutes.

We’ve launched new firmware that allows switching off night vision in the app. If you want this feature, just contact us, Email: service@wiwacam.com

We offer a one-year warranty on the device.
If the power outlet or USB port isn’t working, contact us by emailing service@wiwacam.com. We’ll give you warranty service and a new camera to replace the faulty one.

Feature Guide

Troubleshooting and FAQ

Prerequisite: the camera was already set up, the LED was solid blue, and it was possible to view the camera’s live video and open the settings via the app.

Error pattern: Later – after a few hours, days or weeks – the camera is no longer accessible via the app, it is displayed as “offline” in the preview image or an error message such as “Target ID is offline” appears immediately.

After the first start-up, the camera is connected to your WLAN router. It has saved the name and password to your WLAN and can dial in.

However, the camera must be within this WLAN, which is known to the camera, and the signal strength at the location must not be too weak.

So if you take the camera to friends later, for example, it has no connection here, then it would be normal that it is not accessible. Here you would have to factory reset it, delete it from the app and set it up again, i.e. connect it to this WLAN router.

If your ready camera is not reachable, but actually not too far from your WLAN router, please pay attention to how now the camera’s status LED is on or blinking and contact us.

As an immediate help, you can also try if it helps to restart the camera, i.e. turn it off and on again.

Detach the Camera Lens Cover from the mobile power bank, and have a look at the status LED of the camera.
We can see the status of the camera from the status LED.

1. no light on
The camera is NOT powered on. Connect the microUSB input port on the device to a power outlet using the
USB cable that comes with the product. 
Press and hold the Camera ON/OFF button for about 3 seconds, then release to turn on the camera.

2. steady red
Ste
ady red means that the WiFi network cannot be reached or the WiFi signal is too weak. Move the camera closer to the WiFi router.

3. red flashing
Red
flashing means that the WiFi password is incorrect.
In this case, you need to reset the camera and set it up again with the correct WiFi information.

You can learn how to reset the camera by following this link:
You can learn how to set up the camera again in this video tutorial: https://www.wiwacam.com/mw1-s-de/

4. flashing red and blue
Red and blue flashing means that the camera is still in factory default, or the camera has been reset toreset, or the camera has been reset to Factory setting. The camera is Waiting for the user to set up the camera.
Please watch this video tutorial to fully set up the camera:
https://www.wiwacam.com/mw8-s-en/


Please click here
to provide us with more details about the crash.
We will fix the crash as soon as possible. We consider app crashes a top priority task. Normally, we can provide a trial version in just a few days as a quick solution. The fix will then be included in the next official version of the app. We thank you for your support.