MW1 Quick Guide and FAQ

This guide and faq will be updated regularly to include latest information and help.
You could check here first if you have any questions.

This page can also be accessed via a PC or phone browser by the link below,
https://www.wiwacam.com/mw1-faq-en

Link of MW1 Quick Guide Online PDF (latest version):
https://wiwacam.com/mw1-pdf-en

Recent FAQ

HD transmission for MW1 is using 2K UHD quality, i.e. Ultra HD video. 2K Ultra HD provides 100% more detail than 1080P (Full HD) and therefore requires a higher bandwidth and/or better signal than other 1080P cameras.
For a smooth transmission in HD, the WLAN signal strength at the camera location should be at least 80%, which corresponds to 4 bars in the app in the network settings of the camera in the app.
3 bars are usually enough for SD video with the MW1, but there can be jerky or freezing transmission here as well.
In many cases, new firmware brings a significant improvement. 

Other measures: 

Check and improve MW1 WiFi reception,

1) Test the WLAN signal at the camera location.

A WLAN test is available in the app: Toolbox (bottom center) > WLAN-Test.

When looking at the result, pay particular attention to the upload bandwidth. The value here should be at least 2.5mbps so that the live video can be displayed in HD. For a smooth HD video, it should be >5mbps.

If the upload bandwidth is too low, a WLAN repeater could help, which should best be connected to the router via LAN cable.

2) If the WiFi signal at camera location is good, but camera act as poor signal even if the camera is with 9feet to the WiFi router,  please contact our support by e-mail service@wiwa.com

3) Check SD card.

If the MW1 is difficult to reach, also check the status of the SD card. Sometimes SD card errors can make the camera software run slower.
It is best to remove the memory card on a trial basis to test whether the camera is then easier to reach.

If there are still problems and you need help, please contact our support (click on the link at the bottom of this page).

It is normal for the camera body to get hot when the camera is running.
The camera has a video chipset and a WiFi chipset in it. When these chipsets are in operation, they generate heat. The heat is dispersed through the plastic surface. For this reason, we feel heat when we touch the camera. This is normal, the temperature is controlled.The battery is in another small box that is not affected by the heat.

The surface material is heat resistant up to 248°F(120°C), so it is safe. In addition, the material used is flame retardant.

Yes. The MW1 camera has a microphone. The microphone is integrated into the camera housing.

The built-in battery supports up to 90 minutes of operation. The actual runtime depends on the camera’s workload, e.g.:
– whether the camera is in night mode, i.e. the IR LEDs are lit (even if invisible),
– whether the camera records permanently to the SD card,
– whether the Wi-Fi signal at the location is weak (so that the camera consumes more power to maintain the connection).

However, if the battery runtime is very low (e.g. only 20 minutes or less), please check the following points:
1) check if the battery is fully charged. When the charging indicator goes out, the process is complete.
2) the camera uses Li battery. Li batteries often need 3 full charges to reach their full capacity. So please fully charge and discharge the battery 3 times to check what runtime is achieved when the full battery capacity is developed.

If even then the running time remains only 20 minutes or less,
please click here to contact us
. Our engineers will help you.

Please check the status LED of the camera first.
We can see the status of the camera from the status LED.

1. no light on(or see only green light)
The camera has no power. Check that the camera is connected to the power, e.g. to a USB adapter.
Press the ON/OFF button for 3 to 5 seconds to turn on the camera.

2. Solid Red
Solid
Red means that the WiFi network cannot be reached or the WiFi signal is too weak. Move the camera closer to the WiFi router.

3. flashing red
Flashing red
means that the WiFi password is incorrect.
In this case, you need to reset the camera and set it up again with the correct WiFi information.

You can learn how to reset the camera by following this link:
You can find how to set up the camera again in this video tutorial: https://www.wiwacam.com/mw1-s-en

4. flashing red and blue
Red and blue flashing means that the camera is still in factory default, or the camera has been reset to Factory setting. The camera is waiting for the user to set up the camera.
Please watch this video tutorial to fully set up the camera:
https://www.wiwacam.com/mw1-s-en

Troubleshooting and FAQs

Prerequisite: the camera was already set up, the LED was solid blue, and it was possible to view the camera’s live video and open the settings via the app.

Error pattern: Later – after a few hours, days or weeks – the camera is no longer accessible via the app, it is displayed as “offline” in the preview image or an error message such as “Target ID is offline” appears immediately.

After the first start-up, the camera is connected to your WLAN router. It has saved the name and password to your WLAN and can dial in.

However, the camera must be within this WLAN, which is known to the camera, and the signal strength at the location must not be too weak.

So if you take the camera to friends later, for example, it has no connection here, then it would be normal that it is not accessible. Here you would have to factory reset it, delete it from the app and set it up again, i.e. connect it to this WLAN router.

If your ready camera is not reachable, but actually not too far from your WLAN router, please pay attention to how now the camera’s status LED is on or blinking and contact us.

As an immediate help, you can also try if it helps to restart the camera, i.e. turn it off and on again.

If it goes offline serveral times a day, or once in few days, please contact our support for support.  Just click the link here to contact us, or send email to our support email service@wiwacam.com


Please click here
to provide us with more details about the crash.
We will fix the crash as soon as possible. We consider app crashes a top priority task. Normally, we can provide a trial version in just a few days as a quick solution. The fix will then be included in the next official version of the app. We thank you for your support.