Avoid frequent changes between day and night mode

●You may observe the issue of frequent changes between day and night mode, as described below 
The camera might repeatedly switch between day and night mode, especially when use the camera in bird box/birdhouse.
The image will alternately be too dark and overexposed, sometimes briefly reddish. 
This issue can be resolved according to the guide below.

Resolution:
In brief, this issue is caused as in night mode, the camera emits IR light to illuminate surfaces and objects. If strong IR light is reflected back to the camera’s light sensor, these reflections will be like a light source. The camera measures good light conditions and switches to day mode again. In day mode, the IR LED go off, it is dark again, the camera chooses the night mode again.
In this case, the best solution is to force the camera into night mode to avoid the changes. 
Go to Camera list  > Settings > Audio Video and LED >  Night Mode by Schedule.
Set 2 schedules here:
1. from nightfall until 11:59 p.m.
2. from 00:00 to sunrise
Depending on the actual lighting conditions at the lens location, you may also need to extend and adjust the schedules. 

If the camera does not meet the schedules, a new firmware should help. In this case, please just contact us and tell us the ID of the camera and the currently installed firmware version. Both details can be found in the app under Camera list > Settings > Camera info

Why this happens and our plans for the future:
The cameras have a built-in light sensor on the lens.
Depending on the value measured by this sensor, the camera automatically selects day or night mode. In day mode the image is in color, in night mode it is black and white.
In low-light conditions the infrared LEDs light up in night mode to illuminate the area (if they have not been disabled via the app) allowing the camera to provide a good image , .  

If the infrared LEDs illuminate surfaces and objects that are very close to the lens, there will be very strong IR light reflected back to camera lens. 
Because of these reflections, the light sensor measures better lighting conditions and the camera switches back to day mode.
Since the illumination by the IR LED stops, the area is dark again, the sensor measures a lower value again and switches to night mode. Now the surfaces are illuminated again, and this cycle starts all over again. 
The resolution provides a way to force the camera to stay in night mode. We are also planning to release a new camera firmware to support auto measure this reflection scenario. With this new firmware, no extra settings will be needed. The new firmware will come about early April 2023.



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